Shipping policy

Thank you for shopping with Veilca. We’re committed to delivering your order quickly and safely. Please review our shipping details below before placing your order.

🚚 Shipping Locations

We currently ship to:

  • Domestic - United Kingdom 

  • International – select countries worldwide

If your country is not listed at checkout, feel free to contact us at support@veilca.com for assistance.

⏱️ Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (sales, holidays), processing may take up to 5 business days.

  • You’ll receive a confirmation email with tracking once your order ships.

📦 Shipping Rates & Delivery Times

Destination Method Estimated Delivery Cost
Domestic Standard Shipping 3–7 business days Calculated at checkout
Domestic Express Shipping 1–3 business days Calculated at checkout
International Standard Intl. 7–21 business days Calculated at checkout

Shipping times are estimates and may vary depending on location, carrier, and customs.

🌍 International Orders & Customs

  • International shipments may be subject to customs fees, import duties, and taxes once the shipment reaches your country.

  • These charges are the responsibility of the customer and are not included in the shipping cost.

  • Veilca is not responsible for delays caused by customs clearance.

📦 Order Tracking

Once your order is shipped, you'll receive an email with tracking information. If you haven’t received tracking after 3 business days, please contact us at support@veilca.com.

❗ Shipping Issues

We are not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Lost, stolen, or delayed packages after they’ve been marked as delivered by the carrier

If your package is lost in transit, we’ll do our best to assist you in filing a claim with the carrier.

💬 Questions?

For any shipping-related questions, feel free to reach out to our team at support@veilca.com. We’re happy to help!